Returns & Exchanges

We want you to love your Muru Jewellery pieces, which is why we offer a 30-day return policy for a full refund or exchange. Please ensure items are returned in their original packaging and unworn condition to qualify.

Return Process

• 1.
  Initiate Your Return

  Contact our customer care team with your order number to receive a return authorization and the correct return shipping address.

• 2.
  Package Your Items

  Carefully place your jewellery in its original branded box and secure it within a padded envelope to prevent any damage during transit.

• 3.
  Ship the Package

  Send your return via a tracked postal service to ensure its safe arrival; please keep your postage receipt until your refund is processed.

• 4.
  Receive Your Refund

  Once our workshop inspects your return, we will process your refund to your original payment method within 5-7 business days.